When projects go wrong, an investigation is appropriate. I think you'll likely to find that the project didn't start with the right questions being asked and answered by the correct people.
What
When
How
Why
These questions have to be answered!
What's the proper order? Here's my take.
1) Why
2) What
3) How
4) When
They all connect and have some obvious interdependences but I would say that number 3 gets neglected the most.
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